Terms & Conditions

§1 General conditions

  1. Regulations of the Online Store specifies the scope and terms of ordering goods at www.roomystudio.net, e-mail info@roomystudio.net, , hereinafter referred to as the "Seller", using the Online Store, operating at www.roomystudio.net , hereinafter referred to as the "Store".

  2. Using the Store, the Customer has the option of submitting a non-binding order to sell goods and services available in the Store.

  3. The content of the Shop websites and other information contained in the Store, in particular, catalogs, brochures, brochures, other informational or advertising materials should be treated as an invitation to enter into a contract.

  4. Presentation of the products' images in the Store does not constitute an offer for sale within the meaning of the provisions of the Civil Code.

  5. All goods in the store are brand new, free from physical and legal defects, unless the product card clearly describes otherwise, and have been legally placed on the Polish market.

  6. The contract concluded between the Customer and the Seller regarding the purchase of a given product in the Store is of a timely nature and lasts for the duration of the contract. The place of fulfilment of the provision related to the purchase of products is the delivery address indicated by the Customer, subject to products picked up in person by Customers, where the place of performance is the physical address of the Store.

§2 Protection and processing of personal data

  1. The administrator of personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (general data protection regulation) is the Seller.

  2. The data is processed in accordance with the privacy policy published in the website www.roomystudio.net.

  3. The Data Administrator is not responsible for providing false personal data by the Customer.

  4. Providing personal data by the Customer is voluntary, with the reservation that some forms of sale may require a certain range of personal data to be provided in order to correctly and safely perform the contract.

§3 Terms of providing services

  1. The recommended technical requirements necessary to cooperate with the ICT system used by the Seller are as follows:

  2. connection to the Internet,

  3. an Internet browser enabling displaying hypertext (HTML) documents Internet Explorer 6.0 on a computer screen,

  4. The minimum configuration requirements necessary to cooperate with the ICT system used by the Seller are as follows:

  5. connection to the Internet,

  6. a web browser enabling the display of hypertext (HTML) documents for PCs on the computer screen: Internet Explorer 5.5; Firefox 1.0; Opera 8.x, 9; Netscape 8.1; Mozilla 1.7.x, while for MAC OS 10.1: Netscape 7.2; MAC OS 10.4: Safari 2. 'Cookies and JavaScript must be enabled and the recommended screen resolution is 1024x768.

  7. It is forbidden to provide illegal content by the Customer, in particular, it prohibits the data provided by or to the Seller's IT systems causing disturbance of work or causing overloading of the Seller's teleinformation systems, as well as data infringing third party goods, general social standards or which are inconsistent with the public applicable law.

  8. If the Seller obtains information about the Customer's use of the service provided electronically in violation of the regulations or applicable regulations (unauthorised use), the Seller may process the Customer's personal data to the extent necessary to establish his liability, provided that they will be recorded for evidentiary purposes the fact of obtaining and the content of these messages.

§4 Prices

  1. All prices quoted in the online store on the Store website are expressed in Euro (€) and include 23% VAT.

  2. All prices in the Store are binding only when placing an order via the website.

  3. The prices on the website do not contain information on shipping and payment costs.

  4. The binding and final price is the price of the product given in the store at the time of placing the order by the customer.

  5. Information on the total value of the order is presented in the Cart after the Customer has selected the form of delivery of the subject of the order and the payment method.

  6. The Seller reserves the right to make changes to the prices of products on an ongoing basis, and to carry out and cancel all types of promotional campaigns and sales. The authorisation referred to in the previous sentence does not affect orders placed before the effective date of the price change, the conditions of promotional campaigns or sales.

  7. The Seller informs that the offers referred to in point 6 of this paragraph will be valid while stocks last. The order in which the order is placed depends on the order in which the order is placed.

  8. Promotions in the Store are not subject to merging unless the regulations of a given promotion state otherwise.

§5 Placing an order

  1. The Seller accepts orders to prepare a contract for goods available in the Store via its website.

  2. Orders will be executed in the order in which they are placed.

  3. Orders can be placed worldwide.

  4. The Seller, in the feedback on the acceptance of the order, will provide the customer with data for the selected method of payment detailed in §7.

  5. Sending the order means that the Customer declares that all data provided by him in connection with placing the order are true. The seller is not obliged to verify their truthfulness.

  6. It is assumed that the Customer, while approving the order, simultaneously accepts the Regulations. If any of the points of the Regulations legally requires explicit consent, it is considered that the point is only valid if the consent is properly given.

  7. In the event that the implementation of a part of the order will not be possible, the Seller may propose to the Customer:

  • cancellation of the entire order (if this option is chosen by the Customer, the Seller will be released from the obligation to perform the order);

  • cancellation of the order in the part where the implementation is not possible within the prescribed period (in the case of selecting this option by the Customer, the order will be executed in part, the Seller will be released from the obligation to implement it in the remaining scope);

  • division of the order and appointment of a new deadline for the part of the contract, the implementation of which is not possible at the initially set date (if this option is chosen by the customer, the ordering of products will be sent in several separate shipments, and the customer will not be he incurred additional costs related to the division of the contract).

  1. If the ordered product is not available in the Store or it is not possible to fulfill the order for other reasons, the Seller has the right to withdraw from the sales agreement within 30 (thirty) days from the date of its conclusion. The Seller reserves the right to withdraw from the sales agreement within 14 (fourteen) days from its conclusion in the event that it was concluded during a faulty functioning of the Store's IT system, in particular in the case of incorrect prices or product descriptions displayed on the Store's website. If the payment for the object of the order has been made in advance - the Seller will refund the paid amount to the Customer within 14 (fourteen) days from the date of sending the statement of withdrawal from the contract.

  2. If the Customer provides an incorrect or inaccurate address, the Seller shall not be liable for non-delivery or delay in delivery of the subject of the order.

  3. In case of problems with delivery within the agreed time or need to change the delivery date, the Customer may contact the courier company directly, citing the number of the consignment note, or the appropriate postal office.

§6 Delivery of the order

  1. Goods ordered in the Seller's online store will be delivered via DHL to the address indicated by the Customer. The customer has the option to place an order to pick up a personal collection at the Seller's premises.

  2. At the time of receipt of the shipment consists of:

    • time of order fulfilment (completing the goods, payment method, issuing the sales document, packing the package);

    • delivery time, depending on the chosen method of delivery.

  3. A VAT invoice or a receipt is issued with the goods. In the absence of any of these documents, the Customer is obliged to report this fact to make up for the deficiencies.

  4. Notwithstanding other provisions of the Regulations, the order will not be processed in the case of:

    • payment default by the Customer;

    • providing the customer with incorrect or false data when placing the order;

    • the lack of contact with the customer under the e-mail address or telephone provided in the order, unless the order has been paid for;

    • incorrect ordering by the Customer;

    • acknowledgement by the Seller that in the case of an order placed by the Customer, there is a suspicion of the Customer's actions inconsistent with the generally applicable law or abuse of rights resulting from it, in particular: hacking, using third-party data identifying in the Store, impersonating another person.

    • negative customer history in the implementation of previous Seller's orders.

  5. The order will be processed 4-8 weeks from the date of its confirmation or payment for orders paid in advance. The seller has the right to specify in the course of the contract another, shorter deadline for its implementation, unless the customer does not object.

  6. In the event of the Seller's delay, the Buyer may set an additional deadline for delivering the item, and after it has expired ineffective, may withdraw from the contract.

§7 Payment methods

  1. Payment for the goods may be made by the Customer in the following way:

  • by transfer to a bank account,

  • with a credit card,

    1. In the case of advance payment, the order will be processed only after the payment is credited to the Seller's account and from that moment begin to run legally and in these regulations, the deadlines for the order execution are described.

    2. The Customer is obliged to pay for orders within 7 days of its confirmation, otherwise the Seller has the right to withdraw from the sales contracts.

    3. The seller may agree with the customer on other, specific terms and forms of payment. In this case, the conditions and forms of payment indicated in the order confirmed by the Seller as accepted for execution and fulfilment of any additional requirements related to the agreed terms or form of payment shall apply.

    4. In the case of some types of assortment available in the Store, the Seller reserves the right to limit the payment method by not providing specific payment and delivery options.

§8 Complaints

  1. The entrepreneur features a sufficiently publicised complaints procedure and handles the complaint according to this complaints procedure.

  2. Complaints about the execution of the agreement must be described fully and clearly within reasonable time submitted to the entrepreneur after the consumer has observed the defects.

  3. The complaints submitted to the entrepreneur will be answered within a period of 14 days from the day of receipt. If a complaint has a foreseeable longer processing time, the entrepreneur will answer within 14 days an acknowledgement and an indication when the consumer will receive a more detailed answer.

  4. If a complaint cannot be resolved by mutual agreement then there is a dispute that is subject to the dispute settlement.

§9 Returns to customers

  1. The seller will refund the amount within 14 (fourteen) calendar days in the case of:

  • cancellation of the order or part of the order (in which case, the appropriate part of the price is refunded) paid in advance before its implementation;

  • withdraw from the contract;

  • Recognising the complaint and the inability to repair the damaged product or replace it with a new one.

    1. The refund will be made to the Customer's bank account (including the one associated with the Customer's credit or payment card or paypal), by means of which the Customer has paid in advance for the order, however the Customer is not entitled to demand payment of interest.

    2. If the Seller does not have the data necessary to make the refund, he will not be liable for the lack of refund or delayed return if, despite sending the Customer's bank account number to the email address provided by the Customer, the Customer will not send such a bank account number to the Seller. when the answer will not contain the data necessary to make the return.

    3. The seller is not liable for the lack of refund of the amounts paid or delay in return if they result from the customer providing incorrect address and personal data if they were necessary to make a refund or incorrect bank account number.

    4. The Seller is not obliged to return the payment directly to the Customer if he made the payment for the order using someone else's bank account, credit card or payment. In this case, if one of the premises for refunding the amounts due referred to in point 1 above, the refund will be made directly to the bank account, credit card or payment card holder, with the use of which payment was made to the Seller or in the case of withdrawal from the contract otherwise with the explicit consent of the Customer.

§10 Final provisions

  1. The Seller reserves the right to carry out maintenance works of the ICT system belonging to him, which may cause difficulties or prevent the Customer from using the services. The seller will always publish information on the expected date of work and their duration on the website.

  2. In exceptional circumstances affecting the security and stability of the ICT system, the Seller shall have the right to limit or cease to provide services electronically without prior publication of information on this subject.

  3. The Seller reserves the right to change the prices and availability of goods on the Store's website, to carry out and cancel promotional campaigns and to modify them.

  4. The Seller shall not be liable for non-performance or improper performance of obligations under these Regulations, if the non-performance or improper performance of obligations is caused by circumstances beyond the Seller's control despite due diligence (force majeure). In the event of a force majeure, the performance of the order will be suspended for a period equal to the period of force majeure, increased by the period necessary for the possible restoration of proper operation of the Store.

  5. The Seller may transfer the rights and transfer obligations resulting from the concluded contract to other entities with the prior consent of the Client expressed on a durable medium.

  6. The customer may transfer the rights and transfer obligations resulting from the concluded contract to other entities with the prior consent of the Seller expressed on a durable medium.

  7. The availability of information about products on the Store's websites does not mean the availability of these products in the Store and the possibility of fulfilling the order.